20 Bobby lane(973) 749-6086, (973) 943-9598

Hewitt, New Jersey 07421                                                                 E-mail: NJZX600@AOL.COM

Summary of Qualifications    

   Able to complete all duties with little or no supervision, sustain a good and professional relationship with clients and sub-contractors. The ability to work well with a team or independent, trouble shoot then identify any issue and resolve in timely matter to get the assignment completed.

Technical Experience

·   Circuits: UBL, ISDN, DSL, VoIP, MPLS, DS1, DS3, OC3, OC12, OC48, OC192 and Ethernet circuits

·  Switches /Routers/Servers: HP, Dell, Cisco, DMS 500 Nortel Switch, 5E switch, Titian 5500 Dacs, 532 Dacs, Centest, Nortel INM, Cerent Box, Adtran, Alcatel Lucent Net Analyst, PBX, and Bay Network Routers

·  Networking: LAN/WAN, TCP/IP, NAT, IP Mapping, IP filters, DHCP, VPN, Hardware, Wiring and Cabling

·   Data Bases: Citrix, Metasolv, Remedy, TBS, PIMS, Clarify, GWEN, CIP, OMS, IMS, Granite, T-cats, Insite, HOMER, TIRKS system, PPR, COT +, Radar, Jira,

·   Ordering systems: CIP, CSG, Virtual Front Office, Enable Portal, VTAG, ENPAC

Work Experience

UPS Data Center                                        July 2013 – Present

Mahwah, NJ

NOC\Data Center Technician

·   Monitor the UPS Global network via NetCool and provides trouble analysis and resolution for server outages and Network Failures.

·   Works closely with system programming groups to identify and bring resolution to business critical problems.

·   Respond to Data Center server, router and switch alerts by analyzing configurations and equipment.

·   Creating and updating HDFS cases to track network issues till resolution.

·   Creating Change orders for all hardware replacement issues.

·   Duties also include racking and stacking servers, router, Telecom switches, and other data center equipment for installations as well as Fiber and Ethernet connections and also cable management.

·   Responsible for  drive, memory, fans, battery array, cache cards, back plain, power supply, and system board  replacements

·   Supports teams to assist with resolving incidents and events. Take actions to stabilize or failover network or application to normalize the conditions.

·   Support daily operational procedures to maintain 24x7 environment service levels.

·   Interprets computer generated messages, determines appropriate actions, and follows standard procedures.

·  Deliver internal and external customer support and interacts with vendors to resolve issues.

Specs Communications                         Aug 2012 – July 2013

Hewitt, NJ

Consultant (Part-time)

·            Assists in cable splicing to join ends of multiple-conductor cables used for Telephone, Cable TV and Data transmissions, utilizes truck-mounted lift bucket

·            Confirm accurate cable terminations on cross connect, patch panels, hubs and routers

·            Installed cabling and other equipment in accordance with accepted industry standards

·            Repaired and  replaced components to ensure acceptable signal strength

BT (British Telecom)                                           Sep 2011 – Jun-2012

New York, NY

Overseeing Project Manager

·   Oversaw, organized and successfully completed complex projects with in defined budgets and timelines

·   Handled complex delivery escalation issues that affected key clients and providers across the project.

·   Ability to conduct analysis of issues and identification of problems and solutions in a variety of situations

·   Owned and developed  high-level client and  supplier relationship to deliver excellent client satisfaction

·   Conducted contracts negotiations with carriers and other  third party vendors for new services and upgrades

·   Coordinated exchange of all relevant technical information with clients and client's counterparties to prepare their internal configuration in advance for hardware delivery and implementation.

·   Coordinated installation, test, turn up and application testing with clients, client’s counterparties, field technicians and order managers.

·   Focused on high profile clients and to guarantee projects would complete with in the LTC calculated time.

·   Proactively engaged in delivery issues and constantly kept client updated of all issues.

·   Owned the responsibility for analyzing root cause of delivery issues and service delivery incident reports.  

·   Hosted regular review meetings with clients and account teams to raise and solve delivery issues

·   Built and maintained  internal relationships across Service Delivery, Technical Solutions and Account management organization

 

 

 

 

ASTRON CONSULTING                             JULY 2011 – SEPT 2011

Morris Plains, NJ

Transport Engineer (Consultant for AT&T)

· Managed disconnect project for T1 circuits for AT&T

· Assisted in managing disconnect team in all disconnect order issues.

· Coordinated the decommissioning of data center cross connects for T1 circuits

· Responsible for service disconnections and coordinating equipment recover from client sites

· Responsible for updated   AT&T in weekly meeting on circuit disconnection orders

· Maintained and updated company spread sheets for tracking all disconnects orders. 

AMIRIT TECHNOLOGIES                SEPT 2010 – March 2011

Whippany, NJ

Provisioning (Consultant for T-Mobile)

·   Involved in multiple projects upgrading the T-mobile network

·   Managing and completing ASR’s for new order for carrier circuits installation at Cell Site

·   Ordered circuits for clients, coordinating the install and testing of circuit with the carrier

·   Coordinated the installation and configuration of equipment

·   Assisted with the implantation of circuits for capacity purpose

·   Created and updated the proper data bases for Granite, HOMER, Insite, and T-cats 

·   Responsible for service disconnections and coordinating equipment recover from Cell Site

·   Maintain a good working relationship with teammates, subcontractors, and management

BT (British Telecom)                  JAN 2007 – APRIL 2010

Edison, New Jersey                                                                                               

Project Manager I

·   Assisted in project scoping and estimation activities review plans with business and technology stakeholders

·   Assisted in evaluating priorities and advise on options, risks, and costs versus benefits of proposed solutions

·   Worked with Program Managers and Resource Managers to develop a project staffing, build and managed the project team, define roles and responsibilities of  project team members, monitor resource allocations and project budgets

·   Assisted the business in identifying assessing, and documenting business requirements

·   Provisioning high bandwidth circuits and order circuits for Core and International Applications

·   Creating ASR’s for new clients circuits, coordinating the install and testing of circuit with the carrier

·   Coordinated the installation and configuration of equipment

·   Acquired financials approvals for circuits from various carriers ranging from DS1 to OC12

·   Responsible for ordering CFA assignment request with the carrier and updating  inventory   

·   Designing of circuit paths for new circuits in IMS and managed BT US data center capacity

·   Assisted with the implantation of a new capacity inventory system

·   Assisted Thomson Reuters with various data integrity projects

·   Involved in the Radianz move to the MPLS platform (RXN to MPLS)

·  Maintain solid relationship with co-workers, subcontractors, and management

VERIZON WIRELESS                     NOV 2006 – JAN 2007

Bedminster New Jersey                                                                                                   

NOC Technician (contract)

·         Monitored and trouble shot Cellular Towers Alarms for DS3 and T1

·   Stress tested circuit using Net Analyst and opening facility tickets

·   Opened and followed up on remedy trouble tickets. 

·   Worked with field technician and facility technician to clear alarms

·   Verified Circuit and design in alarm

·   Monitored NetCool surveillance of Digital, Optical, BITS Clocking, DWDM, SONET, ATM, and Router technology and their associated telecommunications equipment

·   Resolved network alarm and event traps adhering to Safe time policy and MTTR requirements

·   Maintained accurate records, ticket logs and communications via Remedy, E-mail

·   Developed extensive knowledge of company products, services and design line records

·   Interface with carriers, vendors and support teams to resolve complex network issues to maintain a duplex and reliable network infrastructure for customer service reliability

 

 

 

 

 

 

 

XO COMMUNICATIONS                                                               JUN 2001 – OCT 2006

Paramus New Jersey                         

NOC/NAC Technician   

·   Managed new order for carrier circuits and equipment for service installation for clients.

·   Provisioned, ordered, stress tested and accepting circuits from different carriers

·   Configured and troubleshot Cisco router, as well as preformed head to head testing with technicians.

·   Coordinated the dispatch of field tech and customer vender to turn up service at site customer

·   Built and troubleshot  translations, E911, and 411 in DMS and 5E Switches

·   Completed virtual x-connects in DACS 5500, 532 and in the Adtran for circuits and service

·   Built and activated data service, IP assignments, TCP/IP properties, as well as upgraded 

·   Configured and troubleshot UBL, ISDN, DS1, DS3, and VoIP circuits

·   Worked with customer venders and other carriers to trouble shoot circuits

·   Opened facility tickets for circuits for maintenance and troubleshooting  purposes

·   Opened and monitored trouble ticket as well as escalating accordingly 

·   Responsible for service disconnections and coordinated equipment recovery from clients

 

EXARIO NETWORKS                                                                                    JUN 2000 – APR 2001

Parsippany, New Jersey

Network Technician

·   Responsible for walking customers through network configuration

·   Configured and reconfigured DSL and T1 Netopia and Flowpoint routers

·   Built and Troubleshot DSL lines in Shiva Program and Redback Router

·   Responsible for walking customers through configuring TCP/IP properties

·   Configured Virtual Private Network (VPN) tunnels between routers for clients

·   IP Mapping, Public IP address , DHCP configurations,  and subnet mask assigning

·   Managed and administrated company networks

·   Managed the Tech Support and provided 3^rd level Tech support to company customers

·   Ensured that best practices were used in technical solutions

·   Managed companies Network Infrastructure including Routers, Switches, Network Appliances, Servers and others

·   Provided information and visibility to Customer Care regarding network in-service status from individual subscriber to network level

·   Created a work environment where partners were challenged to work at high performance levels, setting high expectations for partners and developed a highly efficient team

PRISM COMMUNICATIONS              AUG 1999 – MAY 2000

New York, NY                                                                     

Field Technician

·   Responsible for Modem, Router and Switch installations 

·   Ran inside wiring and CAT5 cabling from carrier telco room to client server room. 

·   Preformed Cross Connections and Troubleshot POTs and DSL Lines at Central Offices 

·   Network hardware/software  installation and inside wiring for clients

·   Configured TCP/IP Properties for IP Addresses, DHCP configurations , Gateway,

       DNS Configuration for client Router and PC’s

·   Installed, maintained, repaired and tested POT circuits (DSOs), DS1s, and Ethernet ckts

·   Maintained customer equipment (channel banks, routers, modems, and switches) and troubleshooting inside wiring.

·   Interfaced with external customers and other key technical contacts both inside and outside of company in a professional, quality manner

·   Demonstrated safe/responsible work habits to ensure proper vehicle operation and a safe workplace environment

·   Trained Field Service Technicians in all aspects of their job as requested

 

 

EDUCATION:                    SCHOOL                                                                                    DEGREE

01/12 to 04/12PMP Prep Course, online course provided by BT             Prep course for PMP Certification

10/98 to05/99    The Chubb Institute, Jersey City, New Jersey                   Diploma in Computer Tech Support

03/99 to 05/99    PC Tech, Jersey City, New Jersey                                       Prep course for A+ Certification                                      

12/93 to 06/94    Dover Business College, Paramus, New Jersey            Diploma in Computer Operations